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Complaints Procedure

We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please put this in writing and e-mail to customercare@gobuyanycar.com. Alternatively, you can post it to the following address:

Go Buy Any Car

Unit E
98-104 Lombard Street,
Birmingham,
B12 0QR

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Ombudsman Service

Exchange Tower
London
E14 9SR